Return & Refund Policy
At Organic Origin, customer satisfaction is our top priority. We take pride in providing high-quality organic products. However, if for any reason you are not fully satisfied with your purchase, we are here to help.
1. Eligibility for Returns
You may request a return if:
- You received a wrong product.
- The product was damaged or defective upon delivery.
- The product is expired or not as described.
Conditions:
- The request must be made within 7 days of receiving your order.
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used personal care items (e.g., shampoo, serum, face cream).
- Products purchased during promotions or clearance sales.
- Items without original packaging.
3. Refunds
Once we receive and inspect the returned product:
- If approved, a refund will be processed to your original payment method or via bank transfer/mobile wallet.
- Refunds may take 7–10 business days to reflect, depending on your bank/payment provider.
- If the product is not eligible, we will notify you and return it back at your cost.
4. Exchanges
If you received the wrong item, we will exchange it with the correct one at no extra shipping cost.
5. Shipping Costs
- If the error is on our side (wrong, damaged, or defective product), we will cover the return shipping charges.
- If you are returning the product for personal reasons (e.g., change of mind), the customer bears the return shipping cost.
6. How to Request a Return
To request a return or refund, please contact us.
7. Changes to This Policy
We may update this policy from time to time. Please check this page regularly for the latest updates.